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General Information and Policies

Shipments:  Please advise us as to how you prefer shipment.  If no instructions are received, we will use our best judgment.

Delivery:  Please allow 3-6 days for delivery from the date the order is received.

Credit Cards:  Visa, Master Card and Discover are accepted.

Returned Checks:  A $25.00 service charge will be placed on all checks returned to us by the bank for non-payment.

Returning Items:  On authorized returns, there will be a 15% restocking fee and merchandise credit only given.  Nothing over 6 months can be returned.  (Shipping on returned items is the customer’s responsibility.)

Back Orders:  All pieces are subject to back order conditions, be it out of stock or no longer in production.  We are not responsible for reshipping back orders.  It is the customer’s responsibility to call us and reorder or question the back order.  Your account will not be charged for back orders.  All back orders will be cancelled.

Claims:  All claims for defective merchandise must be made within 5 days of receipt of the order.  No returns will be accepted without a Return Goods Authorization Number.  This RGA number is valid for 30 days only and must appear on all shipments and communications.

Refused Shipments:  Any shipment that is refused in whole or in part will result in a 30% restocking charge as well as freight charges both directions.  There are no exceptions.

Breakage or Damage:  In case of damage, please contact the Transportation Company at once.  Hold the package for inspection in the original carton.  Do not return the shipment to us.

Shipping:  Cast Iron, furniture and larger pieces are very heavy and the cost to ship them can be costly.  The larger pieces are shipped by truck.  Please call for a shipping quote on these items or if you have questions on shipping..

Delivery:  Please make arrangements for personalized Trade Routes deliveries on an individual basis.

We reserve the right to substitute items of equal value and similar shapes and designs, unless otherwise stated.

Some items may vary in coloration, size or weight. If you have any questions, please discuss them with your sales representative.

FedEx Shipments:  Note all damage on the receipt and have the driver initial this before you sign the receipt.  Do not remove any damaged merchandise from the original carton until an inspection has been made or waived by FedEx.  Contact your local FedEx customer service and follow their instructions.

Motor Freight:  Inspect the shipment for damage before signing the receipt.  The Driver must note all damage to cartons and/or shortages on the Bill of Lading and/or delivery receipt before you sign for the shipment.  Failure to follow these instructions could result in a loss of a claim.  File a claim with the freight company to replace or reimburse your company for any damages or shortages.